The Independent Garage Association (IGA) is calling for clarification to the new UK Motor Vehicle Block Exemption Order (MVBEO) around customer rights.<\/p>\n
It wants to ensure that consumers are given clear information on their freedom to choose who repairs their vehicles and are not financially disadvantaged by the new regulation.<\/p>\n
Stuart James, IGA chief executive, said: \u201cWhile the draft MVBEO legislation strengthens many areas of the existing MVBER, there are several areas which could be detrimental to consumers unless further clarifications are made.<\/p>\n
\u201cOf particular concern is the lack of requirement for in-vehicle messaging to inform customers that they have an alternative solution for servicing via an independent operator. We would also like to see a requirement for authorised repairers to make it clear to consumers that they can choose who services, maintains and repairs their vehicle without invalidating its warranty.<\/p>\n
\u201cIn addition, the MVBEO makes no reference to a mechanism for independent operators to access security related information for repairs. Whilst we understand access to such sensitive information needs an element of control, it is vital that there is a recognised system in place for vetted businesses or individuals to provide these services to consumers to ensure fair competition and timely access to vehicle repairs.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
The Independent Garage Association (IGA) is calling for clarification to the new UK Motor Vehicle Block Exemption Order (MVBEO) around customer rights. It wants to ensure that consumers are given […]<\/p>\n","protected":false},"author":19,"featured_media":41112,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[1939,3708,4517,685],"class_list":["post-42317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-aftermarket","tag-iga","tag-mvbeo","tag-repairs"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/posts\/42317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/comments?post=42317"}],"version-history":[{"count":0,"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/posts\/42317\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/media\/41112"}],"wp:attachment":[{"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/media?parent=42317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/categories?post=42317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bodyshopmag.com\/wp-json\/wp\/v2\/tags?post=42317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}